Tiledesk

Tiledesk is an AI chatbot and live chat platform for teams handling customer support and internal information searches. Its visual builder lets teams design conversations and automated workflows without writing code.

• Conversation flows: Connect prompts, specialized agents, MCP tools and APIs, then route requests by intent, language or topic.
• Knowledge search: Combine full-text and semantic search across separate knowledge bases, with query routing, fallback searches and guardrails.
• Human support: Transfer conversations to staff with their context intact and provide suggested replies, relevant articles and summaries during live chats.
• Customer channels: Handle conversations through web chat, WhatsApp, voice, Facebook Messenger, SMS and email, including automated outbound WhatsApp messages.
• Business workflows: Book appointments through Google or Outlook calendars, answer Shopify product questions and build carts, or use historical email threads to inform support replies.

Tiledesk runs on your own server with Docker or Kubernetes, and a hosted service is also available. On-premises deployments can use local Llama or Mistral models and keep documents, embeddings and vector storage within your infrastructure, including Qdrant for search. External messaging channels and business integrations connect to their respective services.

The deployment repository uses the MIT license. Enterprise deployments require credentials for private container images.