Discourse Workflows tutorial: support alerts with AI

Keegan walks through Discourse Workflows, described in this September 23, 2026 upload as a visual automation builder bundled into Discourse core. The tutorial covers event triggers, schedules, conditions, and actions, then builds a support workflow on the canvas. The speaker states that Workflows is available on Business and Enterprise hosted plans and shows activation through Upcoming Changes in the admin panel.

The example targets support topics with no reply for one hour. It creates a staff whisper, waits 10 seconds for demonstration purposes, and sends Keegan a personal message with the topic link. Keegan suggests longer intervals for actual community use. Whispers require the relevant staff groups to have whisper access enabled. Although he describes the message as an escalation when nobody responds, the demonstrated sequence does not show a separate response check after the wait.

The Discourse AI summarizer agent then summarizes the support question for the staff whisper. Adding that step requires correcting the topic ID reference and running it once before its output becomes available to select. Keegan chooses the summary field rather than the JSON-like result. The tutorial also covers execution logs, templates, and JSON export and import. It does not identify the default model or demonstrate local inference or a self-hosted installation.